Category Archives: Public sector

Great start for the Canucks! Do you have one for your business?

It’s the run for the Stanley Cup and the Vancouver Canucks are off to a great start winning their first game over the Bruins. All of Canada seem to be backing them for success. As every new Business Owner knows- you need a strong team and a strong support team to help you get to your goals.

Did you know that today on the Toilet Paper Entrepreneur- hiring a Business Coach was number 5 on the list of “The Best Money We Spend in our Business?”  Mandy Schumaker of Higher Performing People said this about hiring a business coach:
“No one should “go it alone”. It’s too easy to get caught up in the day to day of running your business. Having a coach to hold you accountable to reach your goals, stay the course and become wildly profitable, is essential to any entrepreneur.”

That’s the best Advice I’ve ever heard- here’s a link to read it for yourself!

So what are you waiting for? Want to get to your goals? Consider coming to our newest ActionCOACH Mel Ruttan’s FREE 6 Steps to a Better Business Seminar- June 21st in Edmonton- and we’ll show you how to make a difference in your business immediately! No strings attached!!

Call Toll Free (888) 478-0790 and sign up today!!

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Last Chance for signing up

Our second ActionCOACH Draft is now coming to a close- did you sign yourself up? Or maybe another person?

Don’t know what we are talking about? Visit here: and don’t miss out on this opportunity!!!


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Can you take your business all the way?

Well, it’s here. One more game for the Vancouver Canucks and they will be in the Stanley Cup Final. It’s great to see a Canadian team so close to succeeding. I get excited about hockey almost as much as I get excited about seeing business owners succeed. I’ve been running the ActionCOACH Draft for the last few weeks and it’s coming down to the final week or so for entrepreneurs and business owners to decide if they are going for the cup, or are going to end up staying on the bench.

It’s simple really. If you know someone that you think could make a great leader, wants to give back to the community, and is looking for a business challenge, send them our way. Our last two draft selections Kevin Savoy and Mel Ruttan earned a $5,000.00 dollar bonus for signing up and being selected out of over 50 entries. They are starting fresh out of the gate with their new businesses- helping other business owners streamline and fine tune their life’s work.

As the hockey season comes to a close,  the excitement surrounding it is reaching a fever pitch. Tell all your friends about the ActionCOACH Draft– you and your community will be glad you did!

Greg and the ActionCOACH Canada team

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How are you and your business going to take advantage of Friday the 13th?

Did you know that in the U.S $800-900 million dollars are lost on Friday the 13th because people will not fly or do business the way they regularly do?

 Just think of all the opportunities you could be sourcing because people are gripped by an outdated superstition? It’s insane! Forget Black Friday- the stock market crashed happened because it was of our own making. In Spain Tuesday the 13th is their bad luck day and I’m sure in other countries around the world everyday is taken up by some bad luck day. If we were to get sucked into all those urban legends our businesses would cease to exist.

So what are you going to do today- this  Friday 13th ? Get off work early and join the rest of them? Or are you going to take advantage of the fact that you make your own luck and show everyone that you aren’t a follower- you are a leader!

If you are a leader– then you might want to think about clicking this button:  ActionCOACH Draft  We are looking for leaders just like you who aren’t scared of silly superstitions or are going to take a day off just because everyone else does. We have two new coaches who were drafted in our first round- Kevin Savoy of Ottawa and Mel Ruttan of Edmonton- and we are looking for more. Check out what ActionCOACH Canada is all about and join our team before our draft ends!!!

Best of success, Greg K

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Time and Management: Saving a Wage Could Cost You a Fortune!

Is time management a hot topic for you? Whenever I talk to business owners they have two main concerns, making more money and attempting to work less hours in a week.

In other words getting from 80-100 hrs a week to something like 60-70 hrs/wk. As a business owner, the idea of a 40 hr work week or a business that works without me the owner is someone’s idea of a joke.

In one of our surveys we did with business owners we asked the question, How long would your business last if you were not there (eg. You were hit by a bus and in a coma in the hospital). Everyone laughs at the question.

Many times the owner of a small business ends up doing everything. So they end up working IN the business instead of ON the business. So how do we get business owners working hard on smart things insteading of working hard or thinking about how to work smart?

My #1 time management priority everyday in my businessif it doesn’t add money to the bottom line, I don’t work on it.  No money coming in, no point in making a pretty spreadsheet or spending countless hours in a meeting with an undefined purpose.

The The key time management tool for an owner is to figure out what he is worth an hour. That will determine what a business owner should be working on.

For example:

Let’s say your business brings in annual revenue of $750,000. Now you have to figure out what you are worth an hour. Since you are the owner you are the rainmaker, the person who makes things happen. The buck stops with you.

So, if you were working a normal week, and I know you aren’t. Let’s say it’s 40 hrs and you work 49 weeks. Your total hours per year are 49 x 40 = 1,960 hrs. So $750,000/1960 = $383/hr (rounded up).

That means you as the owner is worth $383/hr. So if what you are working on isn’t worth $383/hr; stop it!

Real life example — you are working late each night catching up on paperwork and doing the book keeping and you spend 30% of the week doing it. So that means it is costing you and your business over $18,000/m because you are doing those admin tasks. If you hired someone to do it and pay them $20/hr that means the cost of the person is $960. So if you hired the person and then spent that 30% generating an additional $18,000 less their $960 you are making $17,040. So stop saving a wage it could be costing you a fortune!

To your success and the success of our communities in Canada,

Greg K.

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More Bad News for Canadian Small Business? Expert speaks out on Internet Metering

EDMONTON, AB–“With this latest CRTC ruling on internet metering, Canada shows once again it does not care about small business,” says Greg Kopchuk, Edmonton-based ML of ActionCOACH Canada, the world’s #1 business coaching firm.

On Jan 28, the CRTC issued a ruling that “smaller Canadian Internet service providers, who operate via networks owned by bigger telecom firms such as BCE, will soon have to pass along the bulk of their host’s charges for extra bandwidth use.” (Victoria Times-Colonist, Jan 28, 2011).

Asked by clients what this means for small business, Kopchuk clarified:

“It’s disastrous. This decision rewards the big companies & penalizes the smaller companies, who, if the ruling sticks, will be turned into fee collectors for big companies like BCE.”

“Bandwidth is not like water or electricity. There’s no need for “metering” & I’m surprised, unpleasantly, that the CRTC even considered this. When you’re running a small business, every penny, every percentage point, counts. Bottom line? This is bad for competition. And anything bad for competition is bad for business,” says Kopchuk.

Greg Kopchuk heads up ActionCOACH Canada, the #1 business coaching firm in Canada. They work with established and emerging small and medium businesses. They are the winners of the CFA Bronze Award of excellence for non-traditional franchises.


For information on Greg Kopchuk and ActionCOACH Canada visit

To book an interview contact:
Rachel Sentes, publicist

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Could You Be The Michael Scott At Work?

Did anybody else see this great piece in the Financial Post?

You aren't him...are you?


When the US version of the Office was launched, I remember someone telling me about seeing Steve Carell, who plays Michael Scott, being interviewed on NBC. He said something like this:

“Yeah, for sure, there’s a Michael Scott in every office. And if there isn’t one in yours….it might be YOU.”

Being a good boss is tough, no question. It requires so many talents. And a busy person can be forgiven for not being the perfect manager at all times. But there’s no question good boss=better employees=more productivity.

We all know this. It is a real pleasure to work for someone who values what you do, & when they don’t, tell you so PRIVATELY. You’ll work all day for that person. On the other hand, & we’ve all been there, nothing is worse than going to work where the boss makes you feel about 2 mm tall, no matter how hard or well you work. You always do the bare minimum for this person–sometimes even less than that, when he’s not watching. Why companies keep these managers is a mystery I’ll never fathom, because it costs them, big time. (Ever notice you can always tell instantly which places are well run & which are not? Why? Eye contact. At well run places of business, people will smile or nod. At badly run places….everyone will pretend you are not there.)

The article is good, but let me add a few insights from my 15+ years of running  successful businesses:

1) Good managers get out of the way. There’s no point in hiring good people & then fussing over them like newborn hens. Give them the tools they need & then stay out of the way.

2) As mentioned above, all correction is done PRIVATELY. You want plummeting morale? Point out an employee’s shortcomings in front of witnesses. (Praise in public- correct in private)

3) If possible, always ask, never tell. There is a world of difference. A friend of mine once said: “Ask me nicely to clean the bathroom, & I’ll make it shine. Tell me to do it….& we have a problem.”

4) If there’s deadwood on the team, get rid of it. This does not have to be done nastily or rudely, but a team with one bad apple & 9 good ones eventually becomes 10 very bad apples.

5) Your door is always open. That doesn’t mean the rules will change: but everything should be up for discussion.

6) Finally, if nothing else, be a listener. Employees don’t expect perfection. They DO expect to be taken seriously.

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Recession? What Recession- I have an ActionCOACH

Early in 2010 I commissioned a major survey of businesses all over Canada.

Close to 1000 businesses replied–small, medium, large. The responses were, as you might guess, fascinating.

For instance, one question was very straightforward: “How has the current recession affected your business?”

And, for sure, some people replied what you might expect–the sky is falling, we’re about to close, sales are way down; we’re cutting everywhere, etc.

But a surprising number–close to a third–said, basically, ‘What recession?’

I was reminded of this fact by this great story in Toronto :–parking-rates-up-in-canada-even-during-the-downturn?bn=1

Reminding us, once again, that some businesses do very well, rain or shine.

My point? When starting a new business, or adding something to your current business, it’s a good idea to consider that some kinds of services always have a market, no matter what. In North America, for instance, parking will be a gold mine for years. We do not care for & will not fund public transit; so people will need spaces for their cars.
The real trick to being recession-proof is to be so good that your customers don’t care what you charge. I tell all my clients to aim for this.
Of course, if people still want to talk about the recession you could always just turn around and say “What Recession? I have an ActionCOACH!”

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Turn up the heat on your Business while Your Competition is on Vacation

Summer is Waning
Image by Storm Crypt via Flickr

I saw this great story in the Globe and Mail the other day:

article1632646– about slowing down work in the summer.
The author makes many good points, but I would go even further. Summer is THE time to hustle & make that extra effort.

Of course, that’s easy to say. When the temperature climbs past 30, & the humidex is closer to 40…who wants to work? But I’m am not saying you shouldn’t take a vacation. Far from it.

I am saying that a lot of companies, small, medium & large, get lazy at this time of year. NOW is the time to win the business of those customers who are less than blown away by the service they are getting right now.

A friend of mine, as I write, is trying to pay a well known national courier company to pick up a package for him. Nothing doing. He’s been on hold for a week & a half. Ok, I exaggerate a little to make a point, but NOW is the time he needs to hear from other courier companies that want his business.

My point?

I tell all my clients: Work Even Harder. Go after all those customers in the past who have passed you by because they use another company. Chances are, at this time of year, they will be all ears!

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Guest Blogger- Padgett Business Services Edmonton

I”d like to welcome Bob Costall and his team at for writing this guest blog for us!

Employment Insurance Benefits for Self-Employed People

Beginning in January 2011, self-employed Canadians will be able to voluntarily access Employment Insurance (EI) special benefits. There are four types of EI special benefits:

· Maternity benefits (15 weeks maximum) available to birth mothers. It covers the periods surrounding birth. A claim can be submitted up to 8 weeks before the expected date of birth;

· Parental / adoptive benefits (35 weeks maximum) available to adoptive or biological parents while they are caring for a newly adopted or newborn child. It may be taken by either parent or shared between them;

· Sickness benefits (15 weeks maximum) which may be paid to a person who cannot work because of injury, sickness, or quarantine; and

· Compassionate care benefits (6 weeks maximum), that may be paid to persons who have to be away from work temporarily to provide support or care to a family member who is gravely ill with a significant risk of death.

You may be eligible to access the EI special benefits beginning in January 2011 if you:

· Are a self-employed person; and

· Are a Canadian citizen or a permanent resident of Canada; and

· Have voluntarily entered into an agreement with the Canada Employment Insurance Commission through Service Canada.

Self-employed Canadians will be required to voluntary opt into the Program at least one year prior to claiming benefits. They will make premium payments beginning in the tax year in which they enrolled in the EI Program. The program had a start date of January 1, 2010. Claims could be made beginning January 1, 2011.

Self-employed individuals need to have earned a minimum of $6,000 in self-employed earnings during the previous year to access the EI special benefits.

Self-employed persons can opt out of the EI Program at the end of any tax year, provided they have never claimed any benefits. If a claim for benefits was made they have to continue to contribute to the EI Program on their self-employed earnings for as long as they are self-employed.

Self-employed Canadians that opt into the EI Program will pay the same EI premium as salaried employees (maximum of $747 in 2010). She or he will not be required to pay the employer’s portion of the EI premiums.

Self-employed residents of Quebec continue to receive maternity and paternal payments under the Quebec Parental Insurance Program. Self-employed Quebec residents could also choose to apply for the federal program mentioned above.

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